SOCIAL SERVICES MANAGER-SES – 64053699

The Statewide Trauma Program Manager at the Florida Department of Health plays a critical role in the Division of Emergency Preparedness and Community Support, specifically within the Bureau of Emergency Medical Oversight’s Trauma Section. This position is charged with the overarching management and strategic direction of the state’s trauma care system, ensuring its alignment with both state and national standards. The manager is responsible for leading the development, implementation, and continuous improvement of the trauma system, which includes coordination with trauma centers, pediatric trauma centers, and other key stakeholders. This role involves direct supervision of staff, including performance management, training, and ensuring compliance with departmental policies and procedures. The manager will also play a vital role in legislative policy analysis, budget oversight, and project management related to trauma care.

Furthermore, the Statewide Trauma Program Manager will have a significant focus on enhancing the quality of trauma care across the state through the development of policies, procedures, and standards that align with the Florida Trauma System Plan. This includes working closely with the state trauma medical director, planning team leads, and conducting quality assurance studies to ensure the effectiveness of trauma care delivery. The position requires active engagement in emergency preparedness activities, serving as an ESF-8 hospital liaison during disasters, and fostering professional relationships with local, state, regional, and national health partners to achieve the goals and objectives of the trauma program.

Required Knowledge, Skills, and Abilities:

The Statewide Trauma Program Manager position demands a unique blend knowledge, skills, and abilities to effectively oversee and enhance Florida’s trauma care system. Candidates must possess a comprehensive understanding of the statutory and regulatory framework governing trauma services in Florida, including a working knowledge of Chapter 401, F.S., and Chapter 395, F.S., which are pivotal in shaping the state’s trauma care delivery. Additionally, the role requires a dynamic leader who can navigate complex healthcare environments, foster collaborative relationships, and drive strategic initiatives to advance trauma care quality and accessibility across the state.

•  Knowledge and Skills: Advanced knowledge of the Florida Trauma System, including familiarity with Chapter 395, F.S., and Chapter 401, F.S., which establish the framework for trauma care within the state. A strong background in customer service principles, strategic planning, and resource allocation are essential.
• Analytical and Problem-Solving Abilities: The ability to analyze complex data, develop strategic recommendations, and solve problems effectively. Must be skilled in statistical analysis and interpreting data to inform decision-making and policy development.
• Communication: Outstanding written and verbal communication skills are required, with the ability to articulate complex information clearly to a diverse audience, including healthcare professionals, legislators, and the general public.
• Leadership and Teamwork: Demonstrated leadership ability with experience in supervising teams, managing projects, and working collaboratively with internal and external stakeholders. Must be able to work independently as well as part of a team to meet organizational goals.
•  Policy and Procedure Development: Experience in developing, implementing, and evaluating policies and procedures related to trauma care. A working knowledge of the state trauma system and the ability to navigate legislative and regulatory processes to advance trauma system objectives.

Qualifications:

Preferred Educational and Professional Qualifications:

• A minimum of 5 years in operations management, preferably in a trauma system, with a documented history of spearheading optimization projects.
• Bachelor’s degree or equivalent
• Valid driver’s license
• At least 5 years of experience working in the Florida Department of Health or in a program management role, prehospital training/clinical performance improvement role, hospital trauma program is preferred.
• Florida Certified Paramedic or Registered Nurse preferred.
•  Master’s degree preferred.

Travel Time: 25-50%

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision:

To be the Healthiest State in the Nation. Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

4042 Bald Cypress Way Tallahassee, FL, 32399
Tallahassee location preferred but telework will be considered.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement

The successful candidate will be required to complete the Form 1-9 and that information will be verified using the E­ Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans, and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department’s VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

https://jobs.myflorida.com/job/TALLAHASSEE-SOCIAL-SERVICES-MANAGER-SES-64053699-FL-32301/1136746600/