Bureau Chief- EMS and Trauma System (AZ)

September 2, 2020

Division of Preparedness/Bureau of EMS and Trauma System
150 N. 18th Ave. Phoenix, AZ 85007

The Arizona Department of Health Services is hiring passionate and dedicated individuals looking to make a difference in the public health industry. We offer a robust benefit package, including the ADHS Student Loan Assistance Pilot Program, where eligible employees can receive up to $200 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Job Summary

This position manages a staff enforcing statutes and rules for emergency medical care technicians (EMCTs), EMCT training programs, base hospitals, trauma centers, air and ground ambulance organizations and vehicles, overseeing the collection and analysis of data from EMS agencies and trauma hospitals. The individual in this role will develop public health and quality improvement reports, managing and encouraging participation in EMS and trauma quality improvement initiatives and managing three statutory advisory bodies and standing committees on behalf of ADHS.

What will I be doing in this job?

  • Planning, monitoring and evaluating programmatic activities on a weekly, monthly and annual basis with staff and Assistant Director
  • Managing and directing subordinate staff (work assignments, setting priorities, hiring, discipline, provide training, approving leave requests, and preparing evaluations)
  • Overseeing efforts to update or revise policies, procedures and rules
  • Scheduling and participating in regular meetings with key stakeholders and professional organizations to assess Bureau performance and gaining insight into system performance
  • Managing all open meeting requirements of, and act as the Department liaison to the EMS Council, Medical Direction Commission and State Trauma Advisory Board
  • Participating in Department-wide strategic planning and performance improvement initiatives
  • Representing the Bureau and Department during local, regional, state and national meetings
  • Participating in exercises and real world response to public health threats as the EMS and trauma subject matter expert

What does this job require?

Knowledge of:

  • Time and project management software
  • Open meeting law and precepts
  • How laws are made
  • System performance improvement precepts for EMS and trauma systems
  • Continuous quality improvement precepts for EMS and trauma systems
  • Basic applied statistics
  • Supervisory/management practices including affirmative action, positive progressive discipline, conflict resolution and performance appraisal systems, understanding of the Arizona Personnel Board Rules, state statutes, rules and policies regarding health.
  • Performance Management (PM), and Continuous Quality Improvement (CQI) and Lean methodologies
  • Translating strategic plans into operational plans and then monitoring progress
  • Motivating staff and stakeholders using effective speaking and listening
  • Communicate complicated topics in short, clear documents
  • Managing, monitoring and ensuring progress on multiple projects at the same time
  • Learn and understand motivating factors from diverse stakeholders and then use that knowledge to create consensus
  • Leading employees by example
  • Supporting a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination


The ideal candidate will have:

  • Bachelor’s degree in Public Health or Administration or in a related field with 5 years’ work progressive operational management experience in public health, system evaluation, EMS or trauma system administration
  • Master’s degree will substitute for 1 years of work experience

Licenses and Certifications

Driving is required for State Business.

Employees who drive on state business require possession of and the ability to retain a current, valid state-issued driver’s license appropriate to the assignment. Employees who drive on state business are subject to driver’s license checks, must maintain acceptable driving records and must complete any driver training (See Arizona Administrative Code R2-10-207.11).


The State of Arizona provides an excellent comprehensive benefits package including:

  • Affordable medical and dental insurance plans
  • Paid vacation and sick time
  • 10 paid holidays per year
  • Wellness program and plans
  • Life insurance
  • Short/long-term disability insurance
  • Defined retirement plan
  • Award winning Infant at Work program
  • Credit union membership
  • Transit subsidy
  • ADHS Student Assistance Pilot Program

All Arizona state employees operate within the Arizona Management System (AMS), an intentional, results-driven approach for doing the work of state government whereby every employee reflects on performance, reduces waste, and commits to continuous improvement with sustainable progress. Through AMS, every state employee seeks to understand customer needs, identify problems, improve processes, and measure results. State employees are highly engaged, collaborative and embrace a culture of public service.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.

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Having trouble applying for this position?

Email or call 602-542-4700 for assistance.